Who are we?
Warwick Students’ Union is the beating heart of campus life at the University of Warwick. We’re a student-led, not-for-profit organisation dedicated to making student life exceptional.
Through our bars, food outlets and legendary club nights, we generate income to support over 300 student societies and clubs, and fund vital education, campaigning, and advice services.
We’re proud to do things differently – we’re inclusive, collaborative, and passionate about what we do. If you are, too, we’d love to hear from you.

What’s on offer?

• Salary: £7,071 – £7,127 per annum (FTE £24,189 – £24,379), plus excellent benefits. Holiday pay is included in the salary.
• Hours: 16 hours per week during University term time only (three x 10-week terms)
• Location: Warwick SU, Coventry. Some off-site work may occasionally be required
• Closing Date: 9:00am on Friday, 3 October 2025 (Please note: this vacancy may close early if we receive a high volume of applications. Apply early to avoid disappointment.)
• Interview Date: TBC
  

Benefits include:

• Dedicated wellbeing programme
• Cycle to Work Scheme
• Employee Assistance Programme
• Generous pension scheme
• Access to a range of employee discounts and perks

What’s the role?
We’re looking for enthusiastic and friendly Food and Beverage (F&B) Assistants to join our team at the Food Station – one of Warwick SU’s most popular outlets.
As part of our Operations team, you’ll play a key role in:

• Delivering excellent customer service with a smile
• Serving food and drinks quickly and efficiently
• Handling payments accurately
• Keeping the outlet clean, safe, and welcoming for everyone

No two days are the same, and while experience in hospitality is a bonus, it’s not essential – we’ll give you all the training you need.

About the Food Station
The Food Station is the go-to place for lunch on campus. From freshly made baguettes to hot burrito bowls, nachos, and vegan options, it’s all about great-tasting, good-value food that keeps our students fuelled throughout the day.

Who are you?
We’re looking for someone who is:

• Passionate about delivering high-quality customer service
• Friendly, approachable, and reliable
• A team player who works well under pressure
• Takes pride in delivering great service and high standards
  

Experience in hospitality or customer service is desirable but not essential – what matters most is a positive attitude and willingness to get stuck in.

Why join us?
Working at Warwick Students’ Union is the opposite of corporate. We’re a diverse, lively, student-focused organisation that’s all about making a difference. By joining us, you’ll be part of a progressive, supportive team that values your contribution and offers opportunities to develop along the way.

Equality and inclusion
We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of race, ethnicity, sexual orientation, religion, age, gender, or disability. We want our team to reflect the diversity of our community and actively encourage applicants who share our values.

How to apply
Apply online before 9am, Friday 3 October 2025.
📩 For any queries, contact jobs@warwicksu.com

JOB DESCRIPTION

JOB TITLE: F&B Assistant

RESPONSIBLE TO: Team Leaders, Deputy Outlet Manager and Management Team and through them, to Food and Beverage Manager, Head of Strategic Operations, Operations Director, Chief Executive and Board of Trustees

RESPONSIBLE FOR: None

MAIN PURPOSE FOR JOB: To help with the preparation and service of food and drink ensuring high standards of food hygiene and customer care

MAIN DUTIES / RESPONSIBILITIES

• To serve customers in a friendly and helpful manner, according to organisational policy on customer care and outlet service standards
• To prepare and serve food and beverages for sale
• To keep displays of beverages well stocked, tidy and clean
• To support the Licensee in the upholding of the Justices on Licence and the Public Entertainments Licence
• To operate tills, give change according to procedure. To follow all financial regulations as instructed
• To keep preparation areas and seating areas clean and tidy and free from rubbish
• To operate all machinery and equipment in a correct and safe manner. To use equipment for its designed purpose and according to organisational policy on Health and Safety, to follow manual handling procedures, to use equipment for its designed purpose and according to organisational policy on Health and Safety and to use appropriate protective clothing or equipment
• To abide by current legislation and organisational policy concerning food hygiene, health, safety and fire.
• To assist operations in all SU run areas where required
• The above to be carried out with regard to organisations policy on Equal opportunities and continuous improvement
• Anything other, in line with the job description that may from time to time, be reasonably required by the organisation
• To commit to reducing the Students’ union environmental impact and promote environmental and ethical good practice

EXPECTED STANDARDS

• To follow hygiene regulations and systems at all times.
• To work within all expected hygiene and operational regulations at all times.
• To comply with trading standards legislation at all times
• To promote good customer care at all times.
• Smile at and greet each customer, be polite and courteous at all times. Thank the customer and give undivided attention to each customer.
• To implement Customer Care standards
• To be knowledgeable about products available and give guidance where appropriate
• To make appropriate referrals
• To monitor portion control with every customer.
• Ensure the displays are inviting to the customer and that stocks are adequate to meet customers’ needs at all times.
• To keep customer areas and storage clean.
• To implement correct stock rotation procedures
• To ensure that their role is clearly understood, particularly their liability and responsibility
• Ensure correct change is given, all transactions are accurately recorded and procedures are followed at all times
• To complete required due diligence documentation
• Record wastage correctly
• Ensure that organisational policy on Health and Safety is followed
• To use equipment for its designed purpose and according to organisational policy on Health and Safety
• To follow manual handling procedures
• Use appropriate protective clothing or equipment
• Maintain personal hygiene standards and standards of appearance at work
• To adhere to cleaning schedules, complete due diligence records and implement hazard control procedures.
• To have a basic knowledge of the product range of all outlets and to know the opening times of all outlets
• To be carried out in line with the Students’ Union Environmental policy.

PERSON SPECIFICATION

ESSENTIAL SKILLS / KNOWLEDGE / QUALIFICATIONS

• Demonstrates high standards of customer care
• Experience of a customer facing environment
• Experience of cash handling
• Reliable
• Flexible
• Calm under pressure
• Understanding of health, safety and hygiene requirements
• Numerate
• Commitment to equal opportunities

DESIRABLE SKILLS / KNOWLEDGE / QUALIFICATIONS

• Experience of food and beverage environment
• Basic hygiene certificate