Welcome Hub Assistant

Closed 17/02/2026

📍 Warwick Students’ Union, Coventry
💷 £12.38 per hour + holiday pay
🗓 Start: Term 3 2026 – End: 3 July 2027

The Students’ Union is the heart of campus life here at Warwick. From the moment students arrive, our Welcome Hub Team is dedicated to ensuring everyone feels supported, informed, and connected to the SU community. As a Welcome Hub Assistant, you will be the friendly face of the Union - helping students, visitors, and the wider community make the most of their Warwick experience.

What’s on offer:

Hourly Rate: £12.38 + holiday pay (15.55%, equivalent to 38 days paid leave per year).
Duration: Fixed Term Contract starting in Term 3, 2026, until 3 July 2027 (subject to a 26-week probationary period).
Hours: Approximately 4–8 hours per week (although hours are not guaranteed). Some weekend work may be required. Typical shifts fall between:

  • Mon, Tue, Thu: 09:00 – 18:00
  • Wed: 09:00 – 18:00/19:00
  • Fri: 09:00 – 17:00

Location: Warwick Students’ Union, Coventry

Closing Date: 9:00am, Friday 6 March 2026
⚠️ This advert may close earlier if we receive enough applications, so apply quickly!

Interview Date: Wednesday, 11 March 2026

What will you do?
As a Welcome Hub Assistant, you’ll:

  • 🌟 Provide a friendly welcome and offer information, guidance, and signposting to students and visitors.
  • 💻 Support the operation of the Union Welcome Hub and finance-reception desk.
  • 😀 Deliver excellent customer service and create a positive, inclusive atmosphere for everyone who visits.

What is involved?

  • You’ll be scheduled for shifts based on business needs (approx. 4–8 hours per week, not guaranteed).
  • Shifts are usually weekdays during the times listed above. You will be expected to work up to and including week 10 in Term 3 and to continue into the next Academic year.
  • You’ll be expected to work until Week 10 of Term 3 and continue into the next academic year.
  • Flexibility is key — every week at the SU is different, and that’s what makes it exciting! 🎉

Why apply?
Working at Warwick SU is more than just a job — it’s a chance to:

  • 👋 Meet loads of new people and become part of a vibrant, student-focused team.
  • 🛠️Gain valuable skills and experiences that will boost your CV and your confidence.
  • 🎓 Receive full training, designed to support you both in this role and in your future career.
  • 🏆 Work towards the Warwick Award, which develops 12 key employability skills recognised by top employers. Your hours here count towards Core Skills Points! For more information and to register for the Warwick Award, please visit: What is the Warwick Award?

Whether you’re looking to build your skills, earn some extra money alongside your studies, or just get more involved with campus life, this role gives you the perfect opportunity.

Equality and inclusion
We’re proud to be an equal opportunities employer. We welcome applications from everyone, regardless of race, ethnicity, sexual orientation, religion, age, gender, or disability status. We’re committed to building a diverse and inclusive workplace and we’d love you to be part of it.

Got a question?
Drop us an email on jobs@warwicksu.com – we’ll be happy to help.

JOB DESCRIPTION

JOB TITLE: Welcome Hub Assistant
RESPONSIBLE TO: Welcome Hub Manager and via them, Facilities & Safety Manager, Chief of People & Support Services, Chief Executive and Board of Trustees, Executive Committee
RESPONSIBLE FOR: None
MAIN PURPOSE FOR JOB: To assist the Welcome Hub and Finance Team, including the SU colleagues, in providing a high standard of service in the Welcome Hub & Finance Area
WORKS CLOSELY WITH: Other Members of the Welcome Huband Finance Team, SU Departments and Full-Time Officers

MAIN DUTIES/RESPONSIBILITIES:

  • To provide assistance and information to students, staff and visitors via the main Welcome Hub & Finance Desk, including telephone enquiries.
  • Provide a variety of services to Welcome Hub customers:
  • Maintain Union locker keys.
  • Assisting with departmental, club and society credit card payments at the cash desk, ensuring all requests are correctly authorised and that all supporting paperwork is attached.
  • Respond to email queries from Clubs and Societies.
  • Assist the Finance team with recording and counting of cash from SU outlets.
  • Process Society memberships.
  • Follow procedures for Lost Property recording, storage and distribution.
  • To make relevant internal or external charges for all Welcome Hub goods and services, and process payments by cash and credit card accurately.
  • To complete additional administrative tasks as required.
  • The above to be conducted with regard to the organisation's policies and practices on Equal Opportunities, Health & Safety and other legislation, and Staff Development.
  • To commit to reducing the SU's environmental impact and promote environmental and ethical good practice
  • Provide a high standard of customer service.
  • Assist with the Eat Well Hub

EXPECTED STANDARDS:
While Welcome Hub is open, we are here to help. If we can assist, we should - even if it is something that isn't normally our duty. It is each person's responsibility to ensure the following:

  • A high level of customer care at all times.
  • People at the Welcome Hub should be dealt with as a priority.
  • Enquiries should be dealt with at the counter, not shouted over the office.
  • Phones should be answered quickly and politely.
  • All procedures should be followed, and any changes to them reported.
  • Parcels to be dealt with efficiently and distributed around the SU when possible
  • The Welcome Hub should be kept clear, and any changes to the layout should be returned at the end of your shift.
  • All relevant paperwork should be maintained and fully completed.
  • All figures should be checked and any problems reported.
  • All money should be completely accounted for.
  • The Welcome Hub should be kept open during opening hours. We should cover each other's breaks whenever possible. WELCOME HUB SHOULD NEVER BE LEFT UNATTENDED
  • You should arrive on time for all shifts booked.
  • A Welcome Hub uniform will be provided, which should be worn whilst on your shift
  • Emails should be checked and addressed promptly.
  • To be carried out in line with the SU's environmental policy
  • You will be expected to work up to and including week 10 in Term 3 and to continue into the next Academic year.
  • Flexibility is required

PERSON SPECIFICATION
ESSENTIAL SKILLS/ KNOWLEDGE/ QUALIFICATIONS

  • High standards of Customer Care
  • Excellent Interpersonal skills
  • Good Communication skills
  • Ability to work as part of a team
  • Knowledge of the campus
  • Planning and organising skills
  • Numerate
  • Ability to stay calm under pressure
  • Trustworthy and reliable
  • Accurate cash handling
  • Initiative
  • IT literate
  • Basic knowledge of Excel

DESIRABLE SKILLS/ KNOWLEDGE/ QUALIFICATIONS

  • Experience in handling cash
  • Knowledge of Union activities
  • Administration/office experience
  • Previous experience of working in Customer Care